Politique d’expédition

Shipping Policy

Last Updated: 05/09/2026

Thank you for shopping with Lunatico. We aim to process and deliver your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and other shipping-related matters.

Order Processing

Orders are typically processed within 1–5 business days after your order has been placed and payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, sales, promotions, product launches, or holidays, processing times may be slightly longer than usual.

Once an order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Rates & Delivery Times

Shipping costs and available delivery options will be displayed at checkout based on your delivery address and selected shipping method.

Estimated delivery times are:

Standard Shipping: 10–16 business days
Express Shipping: 7–12 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, courier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number or tracking link.

Please allow up to 24–48 hours for tracking information to become active after your order has been dispatched.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

If you notice an error in your delivery address, please contact us at [Support@lunatico.co.uk] as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

We are not responsible for orders that are delayed, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Delayed or Lost Packages

Occasionally, packages may experience delays while in transit. If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your package may be lost, please contact us at [Support@lunatico.co.uk], and our customer service team will assist you.

Where appropriate, we may ask you to contact the courier directly or allow additional time for the courier to investigate the shipment.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your property and any designated safe places.
Check with household members, neighbours, reception desks, or building management.
Contact the shipping carrier for additional delivery information.
Contact us at [Support@lunatico.co.uk] if you are still unable to locate your package.

We will assist with the appropriate next steps and, where applicable, raise an investigation with the courier.

Damaged Packages

If your order arrives damaged, please contact us at [Support@lunatico.co.uk] as soon as possible after delivery.

Please include your order number and clear photographs of the damaged packaging and affected item(s) so that we can review the issue.

International Orders

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

Customs procedures may also cause additional delivery delays that are outside our control.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be shipped again.

Where a refund is applicable, it will be handled in accordance with our Returns & Refund Policy and applicable consumer laws.

Multiple Shipments

In some cases, items within the same order may be shipped separately. If this happens, you may receive multiple tracking numbers and your items may arrive at different times.

You will not be charged additional shipping fees solely because we choose to split your order into multiple shipments.

Changes & Cancellations

We work quickly to process orders, so we cannot guarantee that an order can be changed or cancelled after it has been submitted.

If you need to request a change or cancellation, please contact [Support@lunatico.co.uk] as soon as possible. If the order has already been processed or dispatched, you may need to follow our standard returns process.